At Ecoganic, customer satisfaction is important to us. We stand by the quality of our products and offer a 30-Day Money-Back Guarantee for your peace of mind.

30-Day Money-Back Guarantee

• Customers may request a return or refund within 30 days from the date of purchase.

• The product must be returned in its original packaging and condition.

• The product must not have been used more than 25% (¼) of its original volume to be eligible for return or refund.

Return Shipping

• Return shipping fees are borne by the buyer.

• We strongly recommend using a trackable shipping service, as we are not responsible for items lost during return shipment.

Refund Process

• Refunds will be processed only after the returned item has been received and inspected by our team.

• If the return meets our policy requirements, the refund will be issued to the original payment method.

• Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

• Products that are used beyond the allowed limit, damaged due to misuse, negligence, or returned without original packaging may not be eligible for a refund.

If you have any questions regarding returns or refunds, please contact our customer service team before sending the item back.

Thank you for choosing Ecoganic. 🌱